Tiago Poeta · Digital Product & Design Leader

One journey.
Thirty years of building.

From a street in Florianópolis to the heart of Swiss banking. This story has eight stops. The ninth one is yours.

Scroll to begin the journey
8
The beginning · Coloninha, Florianópolis 🇧🇷

Before I heard the word design, I learned what work means.

I grew up in one of the poorest corners of Florianópolis, across the street from the Unidos da Coloninha samba school. Raised by my grandmother, adopted by my family, with drums as a soundtrack.

At eight years old I had my first job, running errands as an office boy for my uncle. Everything that came after started there.

Street in the Coloninha neighborhood, Florianópolis
Coloninha · temporary AI image
96
1996 · The first connection

The internet reached Brazil. I reached back.

I taught myself design, code, and how to keep web servers alive, and turned it into my first profession as an independent. Nobody showed me how.

Even university could not: my degree in digital product design was so new that the professors were learning alongside us. Self-taught was never a phase. It became the method.

Web designDevelopmentServer management
Teenager teaching himself web design on a CRT monitor, 1996
The first connection · temporary AI image
05
2005 · Florianópolis

A company with my son's name on it.

My wife and I founded LELAK, named after our son Kalel. Not a side project: a bet, made as a family.

A digital studio in Brazil, built to serve the world.

LELAK's first studio, 2005
LELAK, day one · temporary AI image
21
2013 · The peak years

Fortune 500 work, shipped from Brazil.

At its height LELAK was 21 people, delivering for clients across the US and Europe. Three children were born along the way.

We were proof that world-class digital work could come out of Florianópolis.

ABInBevPhilip Morris KohlerPaganiJohnvince Foods
LELAK studio at 21 people, 2013
Full speed, 2013 · temporary AI image
2017 · Ten thousand kilometres 🇨🇭

When Brazil turned difficult, we chose movement.

The market that built LELAK began to close around it. Instead of shrinking, we crossed an ocean.

I was granted a Swiss visa for highly qualified experts to join Avaloq in Zürich. A family of five, starting from zero, again.

Airplane wing over the Alps at dusk
The crossing, 2017 · temporary AI image
140
2017 to 2020 · Avaloq, Zürich

Design at banking scale.

At Avaloq I introduced Human-Centered Design and built a company-wide design system reaching more than 140 banks.

By the time Avaloq was acquired by NEC for USD 2.2 billion, design had a seat at the table. In 2020 I founded LELAK again, this time Swiss, consulting for LGT, Vontobel and BBVA.

Human-Centered DesignDesign System · 140+ banks LELAK GmbH · 2020
Presenting a design system in a Zürich fintech office
Zürich, banking scale · temporary AI image
2→9
2022 to 2026 · Finnova, Switzerland

Building the team I never had.

I joined Finnova to lead UX and grew the team from 2 to 9 people, setting UX strategy and Design Operations for a Swiss core-banking platform.

Product discovery for Swiss Instant Payments with six major banks. A mortgage advisory journey built from zero. AI-assisted UX and prototyping. Client satisfaction up 20%.

UX team 2 → 9Instant Payments · 6 banks AI-assisted UX+20% client satisfaction
UX team workshop with journey maps
The UX team era · temporary AI image
2026 · The next destination

The map ends here. On purpose.

Thirty years of building. Two countries. A company with my son's name on it. Teams that kept growing after I left the room.

The next destination is not on this map yet. If you are reading this, you might be the one who helps me draw it.